Refund policy

No refund and no return on all customized and custom made items.

Please order carefully

Rochie's Originals creates customized and made to order products.

Please review your order carefully before placing it. If you are unsure about sizing, wording, design details, colors, or anything else, please ask us before you order. We are happy to help ahead of time so you can order with confidence.

Customized and made to order items

Our custom graduation sashes, custom Greek and collegiate apparel, wood paddles and kits, and other made to order items are created for each client after the order is placed. Because they are made for you, they cannot be returned or refunded if the wrong item, size, spelling, color, or detail was chosen by the customer.

Every piece carries our promise of 100% Accuracy.

Dorm Life apparel kits

Dorm Life apparel kits include apparel and sizing information so customers can choose carefully before ordering. Once a Dorm Life apparel kit has been opened, we do not take it back. Because it includes apparel, it is not sanitary to accept it as a return after it has been opened.

If something is wrong with what we made

If there is ever an issue with something that we made, we will gladly fix it at our own cost. If you receive something that appears flawed or incorrect, please contact us within 3 days of receiving it so we can start helping you with a resolution.

Our Lifetime Workmanship Guarantee covers our workmanship on the custom decorated sashes and apparel we make. This guarantee does not cover abuse, alterations, or anything intentional or non-intentional done to the customization.

If the mistake was on the order

We understand that mistakes can happen. If the mistake came from the information entered or selected on the order, we are still happy to work with you to find a solution. At the same time, customers are responsible for reviewing and approving what they order. That is why we provide support, product details, and sizing information before purchase.

Any other return

There is no return on any other item unless we give you a return authorization first. Please contact us within 3 days of receiving your item. Items must be unused and in their original packaging.

Need help before you order?

Please contact us before placing your order if you have any questions: info@rochies.com or 818-775-1622.